Experience that drives change
Our industry has been inundated by unproven, undeliverable, complex platforms, pointless add-ons, and complexity masked as power.
While others have scaled confusion, we’ve listened, learned, and adapted.
At the forefront of industry change
As a business leader, you align technology with business strategy, managing risk, cost, and complexity. Marval Service Management delivers the visibility and control to achieve that balance. Marval connects people, processes, and technology across departments and supplier ecosystems, improving service quality and enabling data-driven decisions.
Addressing inconsistent support levels, rising costs, or service delivery gaps, Marval empowers you to transform operations, improve user satisfaction, and increase profitability.
Why choose Marval?
With over 36 years of Service Management expertise, Marval delivers powerful, no-code service management solutions that are fast to deploy, easy to integrate, and built to scale. Whether your business is modernising operations or replacing legacy systems, Marval gives you clarity, control, and confidence, without the complexity.
Go live in minutes
Launch your service desk with intuitive drag-and-drop workflows. No coding required.
Automate everything
From ticket routing to approvals, streamline operations with powerful automation.
Enterprise-ready
Scalable, secure, and compliant, built for ITSM, ESM, and MSM.
Real-time insights
Make smarter decisions with built-in analytics and dashboards.
What we do
Marval delivers intelligent service management solutions that simplify ITSM, ESM, and MSM for modern organisations. Marval helps teams launch quickly, automate workflows, and improve service delivery across industries like healthcare, education, government, and finance. We empower enterprises to work smarter, faster, and with greater resilience.
MSM
A comprehensive ITSM and ESM solution designed to standardise service delivery, improve operational efficiency, and support 16 ITIL processes. MSM helps organisations manage incidents, requests, assets, and changes with measurable outcomes and enhanced governance.
MarvalGo
A cloud-native, no-code platform that enables rapid deployment of service management workflows. With built-in templates, SLAs, dashboards, and drag-and-drop builders, MarvalGo empowers non-technical teams to go live in minutes. No delays, no gatekeeping.
Marval 36
A revolutionary service orchestration engine focused on simplicity and speed. Marval36 allows users to create workflows in minutes and deliver value in hours using a templated, drag-and-drop interface. Ideal for organisations seeking fast, flexible service automation.
Marval Integrations
Seamless, secure, and powerful integrations with cloud and on-premise enterprise apps. Marval’s integration framework delivers out-of-the-box connectivity without complex coding or costly professional services, maximizing efficiency and minimizing deployment time.
Our story in numbers
36
years of innovation
Delivering trusted service management solutions since 1989.
100,000
users worldwide
Empowering service teams across healthcare, education, government and finance.
16
ITIL-aligned processes
Supporting the full lifecycle service management, with built-in best practice.
99.99%
platform uptime
Delivering reliable, cloud-native performance for critical operations.
Trusted by leading organisations worldwide
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Partner with Marval
We’re always interested in talking to new partners. Whether you are a distributor, reseller, integrator, or consultancy, if you have an existing partnership that isn’t working, or if you're not getting exactly what you need, come and talk to us.
We deliver solutions our competitors can’t, don’t, or won't.
MarvalGo transformed our service delivery, as it is fast, flexible, and incredibly easy to use.
IT Director, Healthcare Sector
Simplifying Service Management
Bring Clarity, Control, and Confidence to Your Business Operations
As a business leader, you align technology with business strategy, managing risk, cost, and complexity. Marval Service Management delivers the visibility and control to achieve that balance. Marval connects people, processes, and technology across departments and supplier ecosystems—improving service quality, enabling data-driven decisions. Addressing inconsistent support levels, rising costs, or service delivery gaps, Marval empowers you to transform operations, improve user satisfaction, and increase profitability.
After 36 years of defining service management, and as original co-authors of ITIL, Marval is once again at the forefront of industry change.
Our industry has been inundated by unproven, undeliverable, complex platforms, pointless add-ons, and complexity masked as power. While others have scaled confusion, we’ve listened, learned, and adapted.
Marval Service Management - MSM
Customers Who Already Trust Us
Marval Service Management delivers out-of-the-box solutions available in the cloud, or on premise, and Marval's 36 years of experience help you and your business implement quick, fully integrated, low-cost deployments that deliver your ROI in months, not years.
IT Service Management (ITSM), Enterprise Service Management (ESM), Project Management and Asset Management.
MSM - delivering outcomes, not complexity.
MarvalGo
Launch in Minutes — No Hassles, No Delays
Get started instantly with ready-to-go processes, fully provisioned out-of-the-box. No waiting for sales engineers, no lengthy statements of work — immediate delivery.
With MarvalGo, your full-featured environment is automatically set up —no gatekeeping and no bottlenecks.
Built-in templates, workflows, forms, SLAs, and dashboards for IT, Facilities, HR, and beyond.
Drag-and-drop workflow builders and modular UI elements empower non-technical teams to customise effortlessly — no developer or consultant required.
Fast. Flexible. Frictionless. Go live in minutes.
Marval 36 is service management simplification personified.
A drag-and-drop, templated, Service Orchestration Engine, that empowers non-technical users to create workflows in minutes and deliver value in hours — not years.
36 isn’t an upgrade; it’s a revolution in service management simplicity.
We were first in 1989. Now we are back to disrupt in 2025.
Marval 36
Grow your Profits – Partner with Marval
We’re always interested in talking to new partners.
Whether you are a distributor, reseller, integrator, or consultancy, if you have an existing partnership that isn’t working, or if you're not getting exactly what you need, come and talk to us.
We deliver solutions our competitors can’t, don’t, or won't!
Plus Many More
Seamless, Secure, Powerful
Effortlessly connect Marval with cloud and on-premise enterprise apps — minimal complexity, maximum efficiency, fully functional, and faster results, delivering out-of-the-box no-code solutions.
Marval leads the market with fully functional integrations that DO NOT involve complex coding, additional Professional Services costs or extended time-consuming projects.
We’ve seen everything and we’re here to simplify things.
Less fluff. More functionality. Simple to use.
Come & talk to us. We don't bite!
Let's work
together.
+44 (0)1536 711999
Marval Global Locations:
United Kingdom, Australia, Netherlands, Sweden, South Africa, Canada and Lithuania