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Service Level Agreements tell you whether IT delivered, but not how it felt to the people using it. Discover how Experience Level Agreements (XLAs) work alongside SLAs and SLM to put the end-user experience at the heart of IT Service Management.

Five warning signs it's time to rethink your ITSM platform. From workaround culture to a CMDB nobody trusts, here's how to spot when your tool has stopped keeping pace with your business.

A transparent, side-by-side look at where legacy enterprise vendors fall short on pricing, data sovereignty, support, and architecture, and how Marval was built to answer each one.

A practical guide to what actually makes a CMDB useful, covering structure, data discipline, automation, and service dependencies that IT teams can rely on.

If your CMDB feels noisy, mistrusted, or quietly abandoned, you are not alone. In our experience with hundreds of ITSM teams, the same symptoms appear again and again. And almost none of them are caused by the tool.

Here is what happened, why you can be rightfully worried, and how you can pivot from defending a vendor to protecting your business.

We are incredibly proud to share that our hard work is being recognised on multiple stages this year.

Leveraging ITIL best practices to lower the temperature, optimise workflows, and keep your service desk from overheating.

See how to transform your service management into a unified powerhouse with the Marval Integration Platform, your one-stop shop for seamless, one-click connectivity across the enterprise.

Marval is proud to be shortlisted for Digital Transformation of the Year at the 2026 Digital Technology Leaders Awards, marking our return to the forefront of industry innovation.

The industry quietly abandoned on-premise, dressed cloud lock-in as progress, and penalised customers who pushed back. In 2026, organisations are paying the price and realising how few genuine options they have left.

Explore why enterprise AI often fails due to existing platform complexity and how Marval’s outcome-based, sovereign approach prioritises fixing broken processes over adding technical friction.

See how the rise of agentic AI is dismantling traditional per-seat SaaS pricing, forcing a shift toward outcome-based models and complex data sovereignty requirements that only the most adaptable providers will survive.

While industry giants trap CIOs in multi-year contracts and postcode sovereignty, Marval delivers a service management platform built for the AI era, offering true data residency, outcome-based pricing, and deployment in weeks rather than years.

A Marval blog about data ownership, trust, and focusing on what we do best.

Take control of your digital future with Marval’s sovereignty-first service management, balancing cloud-native innovation with the strict data residency and security compliance your organisation demands.

Learn how Marval 36 is the radically simple, bottom-up platform that turns every employee into a service hero. Deploy in minutes, empower every department, and pay for results, not complexity.

Discover why the most successful digital shifts happen when you stop treating IT problems as IT problems and start solving them as business challenges.

A candid field guide to navigating the messy reality of long-term service management rollouts and finding a faster, simpler way to reclaim your sanity.

Discover how Shift Left and Shift Right strategies work together to transform IT Service Management.

2025 was the year of simplification at Marval. Check out our annual "Wrapped" report to see how we supported our global community.

We believe service management has become too complex. Marval is disrupting this cycle by embracing pragmatic simplicity. Learn how we replace convoluted configurations with elegant, accessible technology, empowering IT teams.

Discover how Marval’s AI is reshaping healthcare service management for 2026, not by replacing systems, but by strengthening them.

Discover how to unlock the full potential of your ITSM tool with practical tips and a comprehensive checklist. Learn why optimisation matters and identify gaps that could be holding your IT team back.

Explore how AI is reshaping IT Service Management by moving beyond simple automation to deliver intelligent, adaptive solutions.

Explore how regulated industries can harness AI and automation without compromising compliance by adopting a practical approach to integrating intelligent technologies with governance-friendly frameworks.

Explore how democratisation, sovereignty, and simplicity are redefining ITSM for the modern enterprise.

Learn how embracing imperfection and rapid iteration drives resilience, adaptability, and market success.

Discover how embracing simplicity over perfection unlocks real business transformation, and how Marval 36 empowers teams to streamline, adapt, and improve workflows, without complexity.

Uncover how Marval Projects brings full project lifecycle management into the heart of your service management platform, by unifying strategic delivery and eliminating silos.

Discover three powerful new solutions launching this October from Marval. Designed to simplify service management, connect your tools, and help teams collaborate more effectively.

A candid look at how seasoned tech buyers in 2025 are shifting from hype-driven decisions to pragmatic, outcome-focused strategies.

Discover why European organisations are rethinking cloud-first strategies and returning to on-premise ITSM solutions amid rising data sovereignty and security concerns.

Discover how Marval’s new Integrations Platform simplifies service management by delivering fast, secure, and code-free connectivity across enterprise systems.

Rigid tools and rushed ITIL implementations are a recipe for wasted time and budget. Success demands simplicity, expertise, and a platform built for real-world service management.

Marval Australia reflects on a successful itSMF Australia 2025, sharing insights on market trends, innovation, and industry connections that are shaping the future of ITSM.