Our story

For over 36 years, Marval has been at the heart of service management innovation. As original co-authors of ITIL, we helped define the global standards that continue to shape the industry today.

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Leading the future of service management

Marval is a global leader in service management and our journey spans over 36 years. Founded in 1989, we’re proud to still be at the forefront of service excellence, helping our customers achieve real results through automation, collaboration, and continuous improvement. Our legacy is built on deep expertise, trusted partnerships, and a relentless commitment to improving how organisations deliver services.

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Our mission

To empower our customers with intelligent, scalable, and user-friendly service management solutions that drive operational excellence and customer satisfaction.

Our vision

To be the global leader in service management innovation, simplifying complexity, accelerating transformation and enabling smarter service delivery across industries.

What we stand for

At Marval, our values are more than words. They are the foundation of how we work, innovate, and support our customers. They guide our decisions, shape our culture, and reflect our commitment to delivering meaningful, lasting impact through service management.

Innovation

We challenge the status quo by continuously exploring new ideas, technologies, and approaches that drive smarter service delivery.

Integrity

We build trust through transparency, accountability and doing what’s right for our customers, partners, and each other.

Customer success

Your goals are our mission. We are committed to delivering solutions that create real value and long-term impact.

Collaboration

We believe in the power of partnerships, working closely with our customers and teams to achieve shared success.

Hear from our team

At Marval, our people are at the heart of everything we do. Whether they’re speaking at global industry events or collaborating with customers on new projects, our team brings deep expertise, fresh thinking, and a genuine passion for service management innovation.

From pioneering integration platforms to launching scalable, zero-code solutions, our focus is on helping our customers deliver smarter, faster, and more connected experiences. Meet the minds behind the mission and see how Marval is driving change, one conversation at a time.

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Join us on the journey

Whether you're modernising your service desk or scaling enterprise-wide operations, Marval is here to help you succeed. Discover how our platform and people can transform your service management experience.