Rebuilding trust in ITSM through democratised service management

Explore how democratisation, sovereignty, and simplicity are redefining ITSM for the modern enterprise.

The problem

Organisations worldwide continue to face a crisis of failed enterprise ITSM implementations. An estimated 60% of companies have invested millions in big-bang deployments that delivered complexity instead of value, creating widespread disillusionment and implementation trauma. Traditional enterprise platforms promise everything but require armies of consultants, months of configuration, and technical expertise that alienates business users, the very people who need operational efficiency most.

Marval’s solution philosophy

A fully integrated ITSM and project management platform built on radical simplification, sovereignty and democratisation principles. With service management (ITSM & ESM) at its core, this solution treats projects and integrations as managed services, enabling business users to self-serve through familiar service management workflows without technical complexity.

Business benefits & transformation

Anti-big bang success: Incremental, user-driven rollouts eliminate traditional implementation failures. Business teams adopt simple workflows organically, reducing project risk by 70% while ensuring continuous value delivery from day one rather than hoping for success after years of configuration.

Operational democratisation: Non-technical users create integrations, manage projects, and fulfil service requests through intuitive ITSM interfaces, eliminating IT bottlenecks and accelerating business outcomes by 50%. This transforms IT from gatekeeper to enabler.

Implementation certainty: Pre-built, user-accessible templates based on proven service management principles ensure predictable deployment success, contrasting sharply with customisable enterprise platforms that typically fail due to continual scope creep and complexity.

Strategic control: Flexible cloud or on-premise deployment with user-controlled data placement maintains regulatory compliance and sovereignty while avoiding vendor lock-in, crucial for organisations burned by previous enterprise commitments.

Market position & disruption

The rehabilitation market: Marval’s solution specifically targets the massive market of organisations traumatised by failed ITSM implementations, offering recovery rather than replacement. It's designed for companies seeking a low-risk alternative after expensive project failures.

Democratisation leadership: As the first platform enabling business users to leverage enterprise service management capabilities without technical expertise, it expands the addressable market from IT departments to entire organisations, riding the user-developer revolution.

Simplicity as competitive advantage: Marval’s 36-year service management experience and mature design functionality prevent the configuration sprawl that destroys traditional implementations while maximising user adoption, recognising that success comes from people, not technology features.

Sovereignty-by-design: Built-in data sovereignty and hybrid deployment capabilities create competitive moats as regulatory requirements eliminate cloud-only competitors while serving organisations with strict compliance needs.

Our disruption story

Marval’s platform emerges at the intersection of multiple market forces: enterprise ITSM disillusionment, the democratisation trend, post-digital transformation pragmatism, and increasing data sovereignty demands. It capitalises on vendor consolidation fatigue by offering focused simplicity over sprawling enterprise suites, while legitimising shadow IT through governed self-service capabilities.

The result is a solution that doesn't just compete with traditional ITSM vendors, it redefines the entire category by making enterprise-grade service management accessible, implementable, and valuable for organisations of all sizes while ensuring they maintain control over their data and deployment choices.

The promise is to transform from implementation uncertainty to guaranteed business value through democratised, sovereign, and simplified enterprise service management.

Ready to escape the complexity trap?

Discover how Marval’s simplified, user-driven platform is transforming service management for organisations burned by failed enterprise ITSM.

Schedule a suitable time to discuss how you can start delivering value from day one.